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Shipping and Deliveries Policy

This Policy governs the shipping and delivery of Products purchased from us. Capitalised terms found in this Policy have the same definition as given in our Terms and Conditions.

  1. Costs of Delivery
    1. Except where otherwise indicated on the Website at the time you place your order, the costs of delivery of Products are payable in addition to the price of the Products. You must pay the costs of delivery of Products at the time you place an Order or at another time notified by us. 
    2. You are required to pay any duties or taxes which attach to the supply and delivery of your order, including but not limited to custom duties, at the same time as you pay for the Products or otherwise at the time specified by us.
  2. Delivery of PRODUCTS
    1. Once we have accepted your order and received a valid payment in full for the Products we will endeavour to process, post and deliver the Products within the timeframes as specified on the Website however we are unable to guarantee delivery within these timeframes.
    2. Please note that all shipping times listed on the Website are an estimate time of delivery only and to the extent permitted by law, we are not responsible for any delays experienced or loss or damage suffered as a result.
    3. Products which are in stock at our online store, are able to be collected for free pick-up from our store located at 65a Charles St, Seddon Victoria 3011. Please note that although we have several store locations, pick-up for online orders is only available from 65a Charles St, Seddon Victoria 3011.
    4. If you provide us with authority to leave the Products, then your order will be left unattended at the delivery address you nominate at checkout. In doing so we will not be held liable for any loss or damage that is suffered to your Products as a result.
    5. If you do not provide us with authority to leave then if you are not available to take delivery of the Products, or if another issue arises we may at our discretion either take your Products to a delivery service provider’s local depot or redeliver the Products to your delivery address at a later date.
    6. If we deliver your order to your delivery address and you do not collect the order within the timeframe specified by us or our delivery agent, the order may be returned to us. In that case, you must contact us to arrange for re-delivery and collection (in which case you must pay the costs of return, storage and redelivery prior to the Products being re-delivered).
  3. Same day dispatch
    1. For orders placed before 1pm (Victorian time) same day dispatch is available. This means that, subject to the other terms of this clause, when you place an order before 1pm, your Products will be dispatched the same day. Please note that although we endeavour to dispatch the Products the same day, due to third party delivery agents, this may not always occur, and unfortunately we are unable to guarantee that it will.
    2. We will endeavour to ship all orders after this cut off by the next business day.
  4. Additional information
    1. We deliver to most residential and business addresses across Australia, however unfortunately there are certain areas that we are unable to deliver to.
    2. If there is any delay with the delivery of  your order then we will contact you as soon as possible.
  5. Risk and Title
    1. All fully paid orders will be shipped by the postage carrier nominated by us. Until an Order is paid for in full, title in the relevant Good remains with us.
    2. If an item you purchase is to be delivered, the risk in such item will pass to you:
      1. in the case of delivery to a collection address – when it is delivered; or
      2. in the case of delivery to your home address – if we are unable to deliver the item to the place delivery location for any reason, (for example if no one is present to accept delivery), when we or our carrier first attempt to deliver the item.
  6. Courses
    1. Courses purchased through the Website do not incur delivery fees.

Contact Us

Melbourne 65a Charles St,
Seddon,
Victoria

03 96872916
10am-5pm Monday-Friday
10am-3pm Saturday

Sydney 66 Darling St,
Balmain East,
New South Wales

02 95552870
10am-5pm Tuesday-Friday
10am-3pm Saturday

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